Cybersecurity Issues : How Salesforce Can Mitigate the Risks

Cybersecurity Issues

Salesforce is widely known for its take on data security. In a world where cyber-attacks and threats are rampant, consuming software that can ensure security is essential. That is why Salesforce has been widely adopted and is being used by businesses to improve their CRM while ensuring data security.

This post discusses the various ways that Salesforce can help mitigate the risks of cybersecurity issues.

What Is Salesforce?

Salesforce is a software as a service (SaaS) customer relationship management (CRM) company that provides various software solutions to different industries. It provides a platform for users and developers to build and distribute custom software.

It uses a multi-tenant architecture which means that different customers share the technology and all use the latest release. The application and infrastructure are upgraded automatically. 

Salesforce helps the organization focus on innovation. It also provides analytics, market automation, and application development. Core features of Salesforce software are:

  • Task management;
  • Contact management;
  • Collaboration tool;
  • Workflow creation;
  • Analytics;
  • Intuitive mobile-ready dashboard;
  • Opportunity tracking, and
  • Customer engagement tools.

How Salesforce Can Be Used to Mitigate the Risks of Cybersecurity Issues

Salesforce can help mitigate the risks of cybersecurity issues such as intrusion and cyber-attacks which include ransomware attacks, distributed denial of service attacks, phishing attacks, etc. Some of the ways Salesforce helps to mitigate this risk of cybersecurity issues are discussed below.

  1. Allows Third-Party Security

Salesforce is a relatively secured system on its own. However, what makes this an even better CRM software choice is that it allows the integration of extra security layers such as proxies.

Say, for example, you have purchased a proxyscrape datacenter proxies. This service would give you extra protection against attacks by allowing you to access the features as if you are in a different location. Proxies, in general, provide anonymity over your internet activities and help you stay protected against threats.

Salesforce allows full functionality of these services by allowing MS Dynamics CRM access to Marketing Cloud across all your devices. 

  1. Restrictive Permissions Prevent Unauthorized Data Access

Salesforce restrictive permissions can be used to mitigate the risk of cyber security issues like unauthorized data access. One of the best ways to prevent an internal attack is to take measures to help protect data.

Permission settings help extend a user’s access. Salesforce guide in setting permissions on accounts to help ensure data is secure. For example, setting admin privileges for an account prevents inferior users from accessing such data.

  1. Salesforce Multi-Factor Authentication (MFA) Prevent Password Attacks

Salesforce provides multi-factor authentication features which add a layer of protection to data. As hackers are always trying to gain unauthorized access to data, it is always advisable not to use simple passwords, but to use strong passwords with special characters. MFA requires a user to confirm identity in at least two ways when trying to log in. MFA helps increase security takes away password risks

MFA is provided in Salesforce through the Salesforce authenticator mobile app which sends a notification asking to deny or approve when someone tries to log in to your account. The Salesforce Third-party time-based one-time passcode authenticator app is used to generate random and temporary codes. The Salesforce Universal Second Factor security key: is a key that is inserted into the computer for verification. To enable MFA on the sales force, navigate to setup, then session settings, add the MFA and click save.

  1. Salesforce Health Check Help Monitor and Prevent Cyber Attacks and Intrusion

Using Salesforce in-built security features is one of the best ways to detect and prevent cyber-attacks and intrusion. Salesforce offers a tool called health check, which is a dashboard that can be used to manage security, fix issues, and identify vulnerabilities.

Salesforce health allows admins to create a custom security standard that helps to prevent intrusion. It also makes it easy to see the security status and measures it against a baseline. Its’ dashboard displays the password strength of each user, also the session timeouts.

  1. Salesforce Firewalls and Email Security Prevent Phishing and Ransomware Attacks

Salesforce is hosted on a very secure server environment that uses firewalls to prevent any Ransomware attacks carried out by intruders. These firewalls help to keep customer data stored on the database secure. Proxies like Blazing SEO residential proxy are also used. Email security mechanisms like Sender policy framework (SPF), and Transaction Layer Security (TLS) can be used to filter spam and phishing emails.

  1. Session Timeout to Mitigate Break-Ins Into User Accounts

Salesforce can help mitigate the risks of cyber security issues such as illegal access to user accounts. Session timeout settings in Salesforce help to ensure security by making users sign out of their accounts when not active. Setting session timeouts helps to ensure that user accounts cannot be hijacked by hackers.

  1. Salesforce Sandbox Feature

Salesforce sandbox helps to verify untested and untrustworthy network code, this is done by creating an isolated environment that imitates the production environments and helps prevent potentially malicious code before it enters the network. When the code is isolated in a test environment, different variables can be experimented with and minor threats can be removed before the system goes live

  1. Shield Encryption Mechanism Preserves the Integrity of Data

Salesforce can help mitigate the risks of cyber security issues such as the alteration of data. Salesforce provides a service called Salesforce shield which helps encrypt sensitive data. All data stored on the Salesforce platform is encrypted with AES 256-bit encryption. Salesforce also ensures that all admins adhere to the compliance mandates.

  1. Backup and Restore Option

Even with all the Salesforce protections, it might not be feasible to prevent all the threats that try to compromise data. To strengthen the resilience of the CRM platform it is advisable to perform regular backups to protect critical data. Salesforce backup and restore provides services like real-time incident alerts, easily pinpoint impacted data and easily restore the system

  1. IP Filtering Helps Prevent Denial of Identity

Nonrepudiation is the process by which validation cannot be denied, it is useful for verification of information, signatures, and Salesforce data security. Salesforce enables users to easily set up an IP filtering application to allow a specific range of IP addresses.


Data needs to be protected and secured. This article discussed the several ways Salesforce can be used to mitigate the risks of cyber security issues. It is therefore important that businesses adopt Salesforce to handle cyber security issues.


Please enter your comment!
Please enter your name here