Job Roles for ITIL Foundation Certification Professionals

ITIL Concepts

ITIL refers to the IT Infrastructure Library. It is a collection of volumes that describes the framework of most effective practices to deliver IT services. Over the years, ITIL has received many revisions to keep up with the industry’s requirements and trends. As the IT sector grows, the demand for professionals skilled in ITIL practices increases accordingly.

That’s why ITIL certification programs are getting widely popular. They allow students and professionals to get certified and pursue a career in the IT sector. The first certification you’ll need in this field is the ITIL foundation certification.

ITIL’s focus on IT service management helps businesses in enhancing customer relations, reducing risk, and building a stable IT environment. It facilitates growth, scaling, and change. ITIL was created by the UK governments’ CCTA (Central Computer and Telecommunications Agency) in the 80s. In 2005, ITIL contributed to and aligned with the ISO/IEC 20000 Service Management standard.

As you can see, ITIL is one of the most recognized and reputed authorities on IT service management. The following points will shed more light on the ITIL foundation certification and its career prospects:

What is ITIL Foundation certification?

The ITIL Foundation course introduces you to the basics of ITIL 4, the latest version of ITIL. It trains you to look at IT service management through an end-to-end operation model to create, deliver, and improve tech-enabled services and products.

The ITIL foundation certification is particularly used for those who want to develop an understanding of the ITIL framework and those who want to understand how they can use ITIL to enhance IT service management. It’s also beneficial for IT professionals or professionals who work in an organization that utilizes ITIL. It’s a useful certification for anyone who wants to pursue a career in IT service management.

The ITIL foundation certification covers the following topics:

  • How ITIL practices in ITIL 4 maintain the value of the current ITIL processes while expanding to be integrated to different aspects of IT and service management, including all the areas from demand to value.
  • What are the four dimensions of Service Management?
  • A holistic approach to the creation of value with customers and other stakeholders in the form of services and products.
  • The foundational guiding principles of ITIL 4.
  • Basic concepts of IT such as DevOps, Lean, Agile, and why these are crucial for driving business growth.

To get the ITIL foundation certification, you’ll need to crack the ITIL foundation exam. It’s a closed book examination that lasts for 60 minutes. It has 40 multiple choice questions and requires 26 marks out of 40 (~65%) to pass. Once you pass the exam, you’ll have the ITIL foundation certification and can pursue various career opportunities in the IT sector.

Preparing for the ITIL foundation exam takes significant effort. That’s why it’s best to take a course for this exam that’ll help you learn the necessary concepts easily and efficiently.

Top job roles you can target after achieving the ITIL certification

With an ITIL foundation certification, you can open innumerable doors of opportunities for you. Combined with other certifications and degrees, the ITIL certification can help you pursue senior roles in the IT service management sector. There are a ton of career opportunities in this industry. For example, the Indian software product industry is estimated to reach $100 billion by 2025. (Source)

As the industry will grow further, the demand for skilled IT professionals will increase accordingly. Understanding the career prospects of this field would help you plan your career better and determine how you’ll go further. Following are some of the most lucrative roles you can pursue with the ITIL foundation certification:

IT Manager

The average pay of an IT manager in India is ₹12,97,131 per year. Salary in this field ranges from ₹4,06,000 per year to ₹30,00,000 per year depending on various factors such as experience and skills. (Source)

An IT manager is responsible for overseeing the IT implementations within their department. They have to supervise the computer infrastructure and manage the IT security, network technology, and the software platforms their organization uses. Additional responsibilities depend on the kind of organization an IT manager works in.

Service Delivery Manager

The average income of a service delivery manager in India is ₹14,90,969 per annum. Pay in this field can go up to ₹30,00,000 per annum depending on your employer, location, and other factors. (Source)

A service delivery manager is responsible for designing and executing techniques that enhance productivity and reduce risks. They have to recommend solutions and cost-effective strategies to their clients. Service delivery managers act as a link between various customers, projects, and resources. Apart from being familiar with ITIL, they must also be well-versed in project management, operations management, and customer relationship management.

Technical Consultant

A technical consultant earns an average salary of ₹8,35,056 per year. Pay in this field starts from ₹3,10,000 per year and goes up to ₹20,00,000 per annum. Technical consultants are experts in ITIL, IT consulting, software development, and multiple programming languages. (Source)

A technical consultant is a subject-matter expert who assists an organization in implementing solutions in their area of expertise. They provide hands-on training to the staff of their client and are responsible for the installation, upgradation, maintenance, and evaluation of their provided products and services. Technical consultants are also responsible for troubleshooting and resolving on-site and remote technical problems their clients face.


The ITIL Foundation certification is a gateway to the IT service management industry. Earning this certification will make you eligible for various roles in the IT sector. So, you should focus on getting familiar with the basic principles of ITIL, the fundamental concepts of IT such as Lean and Agile, and how ITIL benefits organizations while preparing for the ITIL Foundation exam.

Having an ITIL certification can boost your career prospects significantly. It allows you to pursue highly lucrative careers such as IT manager, technical consultant, service delivery manager, and incident management analyst. 


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